FAQ's for Clients during SCCM Expansion

With our expansion, comes a lot of temporary shifts to ensure all our neighbors still receive the assistance and support they need. In order to complete the construction, we will be moving our ministry in two different phases. Phase One will be our food pantry and warehouse moving to our temporary location. Phase Two will be our Administrative offices moving to the temporary location. 

 

Below are a few questions that will help explain the timeline and plan for the year ahead.

FOOD PANTRY

What is the date SCCM will begin moving the Food Pantry to the temporary location?

SCCM will begin moving the food pantry to the temporary location on April 4 through April 14. 

However, we will continue to serve our clients at 506 S. 1st Street during these two weeks. 

While SCCM is beginning to move the warehouse, will the types of food a client receives be different?

During April 4-14, clients will receive a TEFAP box (Government box) and a 20-pound pre-packed box of dry goods.

During April 4 - 14, does the process change to make an appointment?

No. Clients will still call 704-982-7915 to schedule an appointment to receive food at 506 S. 1st Street, Albemarle.

When will clients begin receiving food at the temporary location?

Clients will begin picking up food at our temporary location on April 18, 2022. 

What is the address of the temporary location?

NThe address is 201 Old Charlotte Road, Albemarle, NC. Our office will be providing a map and directions on how to get to the temporary location from our current location. 

Will the process be different to receive food at the Temporary Location?

Yes.

  1. Clients will still make their appointment by calling 704-982-7915. 

  2. During their call, they will choose if they want to SHOP themselves for their food or receive a PRE-PACKED pantry box. 

  3. At the time of their appointment, ALL clients will go to our current location (506 S. 1st Street) to check-in and receive a yellow card. 

  4. Clients will then take the yellow card to the temporary location and give it to a staff member or volunteer to receive their food.

Will the hours of operation change at the temporary location?

No. The hours will remain the same.

What is the address of the temporary location?

The address is 201 Old Charlotte Road, Albemarle, NC. Our office will be providing a map and directions on how to get to the temporary location from our current location. 

Financial Assistance

When will clients need to go to our temporary location for financial assistance appointments?

We plan to move administrative offices to the temporary location by mid-May. Until then, we will continue to see financial assistance appointments at our current location, 506 S. 1st Street.

Is the process different on how clients will schedule their appointment?

No. Anyone who needs financial assistance will continue to call 704-982-7915 to schedule their appointment. 

General Questions

Will the SCCM phone number change during the move?

No. Our phone number will remain the same throughout the entire construction and move process. All clients, during any point, will continue to call 704-982-7915 to schedule an appointment for food or financial assistance.

When does SCCM expect to be moved back into their building at 506 S. 1st Street?

We hope to be back at 506 S. 1st street by January 2023! We will continue to keep our community updated on the project throughout the year.